Delivery and Returns

Returns

If you are not completely satisfied with the goods received, return unused, with all original tags attached and in a re-saleable condition, within 7 days for a full refund or exchange.
We regret we cannot give refunds for carriage on incorrect purchases. This does not affect your statutory rights. Please note in the case of items where it states colours may vary, we do not pay for carriage to return items because the colour is not suitable. If you wish to return any items, please use the returns slip found on the reverse side of your despatch note.
You are responsible for items sent back to us until they are received by ourselves. We therefore recommend returning items (especially expensive ones) to use an insured method of postage such as recorded delivery that will require a signature by us. On lesser value items you should obtain a certificate of posting from your post office when you send the items back to us. No charge is made by the post office for this service.
Please note that refunds can take up to 28 days, but we will always endeavour to proccess any refunds as soon as possible.

Postage

Delivery Options Price Delivery Details
Free Standard UK Delivery Free Standard delivery is free on all web orders over £150
Within 5 working days (Monday to Friday 9am-6pm, excluding public holidays) Orders are sent via Courier (DHL) or Royal Mail (Special or Recorded Delivery)
Standard UK Delivery £5.95 Standard delivery is £5.95 on all web orders under £150
Within 5 working days (Monday to Friday 9am-6pm, excluding public holidays) Orders are sent via Courier (DHL) or Royal Mail (Special or Recorded Delivery)
Next Day UK Delivery £9.95 To ensure next day delivery web orders must be placed by 12noon previous working day for delivery by 1pm the following day.
(Available Monday to Friday for delivery Monday-Friday 9am-6pm, excluding public holidays and Saturdays. Orders placed on Friday will be delivered Monday)
Saturday UK Delivery Upon Request For Saturday deliveries you must contact us direct prior to your purchase to organise this request. Call 020 8741 9181
International Delivery £15.00 All international orders are sent via airmail. We can send to most destinations worldwide. We charge a flat delivery charge of £15.00 Orders are sent via Airmail and will require a signature on arrival.
Please note: International orders may be subject to import-duty on arrival into the country of destination.We cannot be held responsible for these charges.
We will, where applicable, refund UK Vat from your order
(Non-EU countries only)

Cancellation

You cannot cancel your order if the goods that you have ordered are perishable or where the goods are affected by matters of hygiene (e.g. earrings, underwear, etc);
Save where above applies, you may cancel your order with us for the goods you order at any time up to the end of the 7th working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your order nor will you have to pay any penalty.

To cancel your order you must notify us in writing.

Where your right to cancel applies, should you receive the goods before you cancel your order then you must send the goods back to our contact address at your own cost and risk. If you cancel your order but we have already processed the goods for delivery then you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible;

Once you have notified us that you are cancelling your order, any sum paid to us will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

Help

This website has been designed to make it as simple and as enjoyable as possible for you to browse our collections. The world of e-commerce is ever changing and it is our aim to be a step ahead in order to give our customers the best possible service. Therefore we will thankfully receive any comments or feedback to webfeedback@shoe-room.co.uk. As fashion is ever changing, we are constantly adding new styles to our pages. By adding your contact details, we will let you know periodically when new styles become available.

Our Stock

We sell only New Stock that has been bought for our high street stores or for the website itself. We only buy current season stock from our suppliers. Our prices reflect the retail prices of our high street stores. We do not sell Factory seconds. We do not purchase any of our stock through channels other than that recommended by the Designer in question. Items marked ‘Sale’ reduced are due to seasonal sales in store, as we keep store and website prices the same

Fit

You will find a description of size attached to each item As we deal with a multitude of different brands, there are in turn many different sizing methods. The same sizing method can in some instances also vary from brand to brand. We will provide as much information in the individual product description for any variation in sizing. If you are unhappy with the fit of a particular purchase you may return the item, or exchange it for a different size if available. Please follow the instructions listed under returns policy (at the top of the page).

Logon

In order to make your shopping experience with us as secure as possible, it will be necessary for you to logon to become a new customer. The login button is in the top right of the main website. Follow the instructions on that page and should you forget your password, this can be e-mailed to you.

Stock on the site

Whilst every effort is made to keep the stock on the site accurate, it is possible that an article you had been interested in earlier is no longer available. If you are interested in a piece of stock that has become unavailable, it may be that it is in another person’s ‘basket’ which they may not choose to keep so it is always worth looking back at the site later. Alternatively, please e-mail us at info@shoe-room.co.uk with a full description of the item and we will do our best to track one down for you. It is possible that a product previously available, which goes out of stock, has been returned to us and can once again appear on the site.